Abstract

Previous research has ascertained that communication plays an important role in organizations, but an overweight of research address communication from superiors to subordinates, and less the other way around. The purpose of this thesis is to conduct research on how ideas and improvements proposed by employees flow upwards in a specific organization and what the challenges are. The research is based on eight interviews with employees in different positions in the case organization, and is limited to vertical communication within one main department. The findings relate to how culture and structure are influencing factors on the communication flow, and the most frequently mentioned challenges were time limitation and lack of feedback from superiors on ideas or improvements promoted. Based on the data, we provide suggestions and recommendations to the organization.