Ida Heggertveit Solem

My research explores the digital solutions and channel choice of citizens when using public services.

I hold a master’s degree in cultural meetings focusing on cross-cultural encounters to understand cultural coexistence and conflict. I have a bachelor’s degree in political science and human rights.

I have a background in digitalization as the coordinator of the new multifunctional customer service centre called UiA Help at our university, and first-hand public services experience from working at a local NAV office.   

My research interests include system development, digital transformation, multi-channel strategy, public service, and modern bureaucracy.

From the perspectives of citizens and public sector organizations, the project's main objective is to critically analyze what public services are suitable for digital communication channels.